Legal

Privacy Policy

Last updated: Oct 25, 2026

1. Introduction

Welcome to Rail Meet And Greet. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, https://railmeetandgreet.com/.

By using our website, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our website.

2. Information We Collect

  • A. Personal Information: When you make a booking or interact with us, we may ask for personal information such as your name, email address, phone number, and payment details. Train-related details, such as travel date, arrival time, train number, and any additional service requests, may also be collected to fulfill your booking.
  • B. Usage Data: If you accept analytics cookies, we collect information on how you access and use our website, such as your IP address, browser type, and pages visited. This helps us improve our website and understand how visitors interact with it. To protect our forms against spam and abuse, our server also keeps a scrambled (hashed) form of your IP address for up to 24 hours.
  • C. Cookies and Tracking Technologies: We use a small number of necessary cookies so our website and forms work securely. Analytics and advertising cookies are only used if you click “Accept” in our cookie banner. See our Cookie Policy.

3. How We Use Your Information

We use your information to:

  • Process bookings and provide requested services.
  • Communicate with you regarding your booking or respond to inquiries.
  • Improve our website and personalize user experience.
  • Manage payment transactions securely.
  • Monitor usage patterns to detect and prevent fraud, abuse, or security issues.

4. Sharing of Information

We may share your information with:

  • Service Providers: Third-party companies that perform functions on our behalf, such as payment processing and email delivery. These providers only have access to information necessary to perform their tasks. They include: Stripe (card payments); our web hosting and email provider; Cloudflare Turnstile (an anti-spam check on our forms, which processes technical data such as your IP address and browser details); and Google Analytics and Google Ads (website statistics and advertising measurement – only if you accept cookies).
  • Stripe (online card payments for London and Paris bookings): When you book online, we send Stripe your name, email address, booking reference and the amount, and you enter your card details directly on Stripe’s secure payment page. We never see or store your full card number. Stripe also collects technical and device information (such as your IP address) for payment security and fraud prevention, and acts as an independent controller for that data. Stripe may process data outside the UK, including in the United States, under appropriate safeguards. See Stripe’s Privacy Policy.
  • Legal Requirements: We may disclose your information if required by law or if we believe that disclosure is necessary to comply with legal obligations or protect our rights.

5. Security of Your Information

When you book and pay online, we keep a temporary booking record on our secure server (your booking details and payment reference, but never your card number) so that we can handle your booking. We delete these temporary records after about 30 days. Payment records held by Stripe and our email records are kept as long as needed for accounting, legal and dispute purposes.

We take reasonable steps to protect the information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party sites. If you click on a third-party link, you will be directed to that site. We encourage you to review the privacy policy of every site you visit, as we are not responsible for the privacy practices of third-party sites or services.

7. Cookies and Tracking Technologies

We use necessary cookies to run our website securely. With your consent, we also use analytics and advertising cookies to understand how our website is used and to measure our advertising. When you first visit, our cookie banner lets you accept or reject these cookies; nothing non-essential is set until you click “Accept”. You can change your choice at any time using “Cookie Settings” at the bottom of every page, and you can also delete cookies in your browser settings.

For more information about our use of cookies, please see our Cookie Policy.

We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us improve website functionality, remember preferences, and analyze website traffic.

We use the following types of cookies:

  • Necessary Cookies (always active): These cookies are essential for our website and forms to work. They are a session cookie that protects our booking and contact forms against misuse (deleted when you close your browser) and a cookie that remembers your cookie choice (kept for 6 months).
  • Analytical Cookies (only if you accept): Google Analytics cookies help us understand how you interact with our website, allowing us to improve user experience.
  • Advertising Cookies (only if you accept): Google Ads cookies help us measure whether our advertising leads to bookings.

Analytical and advertising cookies are only set if you click “Accept” in our cookie banner. If you click “Reject”, only necessary cookies are used. You can change or withdraw your consent at any time using “Cookie Settings” at the bottom of every page.

8. Your Data Rights

Depending on your location, you may have rights over your data, including:

  • Accessing the information we hold about you.
  • Correcting or updating your information.
  • Deleting your information.
  • Restricting or objecting to the processing of your information.
  • Withdrawing consent for data processing, if applicable.

To exercise these rights, please contact us at info@railmeetandgreet.com. We may request verification of your identity before processing your request. If you are unhappy with how we handle your information, you also have the right to complain to the Information Commissioner’s Office (ico.org.uk) or the data protection authority in your country.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. Changes are effective immediately after they are posted. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: info@railmeetandgreet.com