Our Services

Arrive at major European rail stations with ease and sophistication with our Arrival Meet & Assist services. From the moment your Eurostar train arrives at the platform, our professional concierge will greet you and take care of everything. Enjoy a swift escort through immigration and customs, with full baggage porter service for a completely seamless transition to your hotel or onward journey.

• A dedicated concierge will greet you directly at the platform with a name sign.
• You'll be guided through passport control and immigration with priority access.
• Full luggage porter assistance – your bags are collected and transported for you.
• Escorted through customs and security checks.
• Delivered to the station exit or directly to your pre-booked private transfer.
• Perfect for stress-free arrivals at London St Pancras, Paris Gare du Nord or Brussels Midi.

Enjoy a completely stress-free departure from major rail stations with our bespoke Departure Meet & Assist services. From the moment you arrive at the station, our dedicated concierge will handle every step of your Eurostar journey. Security, immigration, and direct platform access – all while your luggage is professionally portered.

• Meet and greet at the station entrance or curbside with a name sign.
• Escorted through check-in and baggage drop (if required).
• Priority access through security and passport control.
• Relax in the premium lounge with complimentary refreshments while waiting.
• Personal escort directly to your Eurostar platform for priority boarding.
• Available at London St Pancras, Paris Gare du Nord and Brussels Midi.